Shipping and Delivery Policy

At ASCENT HOMES, we are committed to delivering your premium fiberglass planters and décor products safely and efficiently. Please read our Shipping and Delivery Policy carefully before placing an order.

Order Processing & Dispatch

• All orders are processed after successful payment confirmation.
• We currently do not offer Cash on Delivery (COD). All orders must be prepaid through the payment methods available on our website.
• Orders are typically dispatched within 5–6 business days from the date of order confirmation.
• During peak seasons, sales events, or unforeseen circumstances, dispatch times may be slightly extended. In such cases, customers will be informed accordingly.

Shipping & Delivery

• We deliver across India through trusted logistics partners.
• Once your order has been dispatched, you will receive shipment tracking details via email, WhatsApp, or SMS, where applicable.
• Delivery timelines may vary depending on the destination, courier partner, weather conditions, and other external factors.
• While we strive to ensure timely delivery, ASCENT HOMES cannot be held responsible for delays caused by courier services or circumstances beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is completed.
• Any promotional offers related to free shipping will be clearly mentioned on the website.

Order Tracking

Customers can track their shipments using the tracking information provided after dispatch. If you do not receive tracking details within the specified dispatch period, please contact our support team for assistance.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing the following:

• Order number
• Photographs of the product
• Photographs of the packaging

Our team will review the issue and provide an appropriate resolution in accordance with our Return and Replacement Policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

ASCENT HOMES

Website: https://ascenthomes.in

Email: info@ascenthomes.com

Phone: +91 9729885542

Address: ASCENT HOMES, 111/160, Mohmadpur Jharsa, Opp. Tex Corp Ltd, Sec 36, Gurgaon, 122004

Note: By placing an order on ASCENT HOMES, you acknowledge and agree to this Shipping and Delivery Policy. Please ensure that your shipping address and contact details are accurate to avoid delivery delays.